Maximize Conversions with a Strategic Approach to Live Chat

A talk by Jon Tucker
CEO, HelpFlow

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About this talk

Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow. At HelpFlow, we've helped 100s of eCommerce stores drive conversions by providing 24/7 live chat teams at a fraction of the cost of running live chat in house (i.e. our 24/7 team can chat with your visitors). In this talk, I'll share the strategies we've used to drive nearly $100M in live chat revenue for a wide range of stores:

  1. How to predict checkout abandons and engage directly in the checkout flow.

  2. How to integrate live chat into cart abandonment emails to supercharge results.

  3. How to identify highly engaged prospects prior to checkout, and convert them.

You'll walk away with actionable insights you can implement quickly to maximize conversions with live chat.

HelpFlow Cart Recovery Checklist PDF

For every 100 people that start the checkout process, 50 or more of them will end up abandoning. This is incredibly frustrating to see as a business owner, especially when you are investing hard-earned money in paid traffic. Getting so close to purchase but losing half of the opportunities is not fun. In this cart recovery checklist, we will share a comprehensive list of all the things you need to have in place to maximize the recovery of checkout abandons on your website. We will discuss: (1) Anticipating confusion and being able to provide the needed answer. (2) Engaging when checkout slows down. (3) Implementing abandon SMS and Email best practices. (4) Sparking up conversations from emails. DOWNLOAD THE CHECKLIST HERE: https://helpflow.net/foemarketing

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Jon Tucker

HelpFlow provides 24/7 live chat and customer service teams to 100+ eCommerce stores. HelpFlow's team of agents maximize conversion by recovering checkout abandons, integrating with cart recovery emails, and helping engaged website visitors overcome what's stopping them from entering the checkout process.

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