3 Customer Experience Trends to Use for Ecommerce Growth

A talk by Julia Whatley
Partner Manager, Gorgias

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About this talk

Marketing research shows that customer experience is what matters most customer retention and lifetime value. But how can eCommerce businesses deliver exceptional customer experiences in the online marketplace with no traditional physical store or interaction?

Having a well-designed website or app no longer sets you apart from the competition, as the ease of opening an eCommerce store has increased competition, making it difficult to attract customers solely through product differentiation.

Rather, customers are now turning to Ecommerce businesses that:

• Personalized experiences tailored to the shopper

• Provide an integrated Omnichannel shopping experiences

• Offer top-quality customer support and fast, easy returns

Julia Whatley

Gorgias is #1 helpdesk for ecommerce where you manage all of your customer communication channels in one platform – email, live chat, SMS, phone calls, FB, IG, reviews, and more. We work with over 5000 eCommerce clients including, Steve Madden, MVMT, Timbuk2 to power their customer service by turning a cost center into a revenue generator.

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